Return/Refund PolicyWe at Veracious Guy, L.L.C. strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Veracious Guy, L.L.C. product page. All returns, refunds, or exchanges must be approved by Veracious Guy, L.L.C. before any products are returned. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact info@veraciousguyllc.com or call 1 (888)848-9552 before placing an order. RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Veracious Guy, L.L.C. before product(s) is returned. All products must be returned in the original packaging. Veracious Guy, L.L.C. will replace, refund, or credit your account for returned product(s) at Veracious Guy, L.L.C.'s discretion. *Special exceptions may be made on a case by case basis determined by Veracious Guy, L.L.C. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Veracious Guy, L.L.C. Any return must be authorized by a representative of Veracious Guy, L.L.C. and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Veracious Guy, L.L.C. No returns will be authorized after five (5) BUSINESS days of receipt of product(s) by the customer. SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE. REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Veracious Guy, L.L.C. WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S). WARRANTY: We guarantee all products to be free of defects in workmanship and material for 90 days after sale to the customer, unless manufacturer's warranty is longer; please call. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration. |